FAQ

❓ Frequently Asked Questions

1. When will I receive my order?  
We usually process orders within 1–3 business days. Delivery times vary depending on the product and destination, usually between 2–14 business days. Some items may arrive sooner, while others might take the full delivery window depending on the supplier and location.

2. How can I track my order?  
Once your order is shipped, you'll receive a tracking link via email.

3. Can I return an item?  
Yes! We accept returns within 14 days of delivery. Items must be unused and in their original packaging. Please contact us at **hellopawsyshop@gmail.com**.

4. What if my item arrives damaged?  
Please contact us with photos within 48 hours of delivery — we’ll replace it or issue a refund.

5. Do you ship internationally?  
Currently, we ship only within the UK.